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That the service provided by Al-Farouk Software Company is the ideal and pioneering solution in the field of smart communication and improving customer management, which contributes to achieving an effective and sustainable digital transformation for our customers in the Arab world, so that we can achieve for you:
We have long experience in developing customized solutions for companies in the Arab world, ensuring solutions that suit your needs and challenge
The simple and flexible control panel makes it easy to manage operations and communicate with customers without complexity, which enhances efficiency in customer management
We cover all your customer management and communication needs, from chatbots and automated responses to marketing campaigns and performance analysis
We provide customized solutions with options like conversation categorization and interactive buttons, giving you the ability to customize the service to meet your unique business needs
We offer official business accounts on WhatsApp, ensuring the safety of your accounts and avoiding the risks of account closures
Provides accurate analyzes of channel, employee, and campaign performance, with more than 12 reports provided to improve customer experience
Provides comprehensive analysis of conversations and activities to provide accurate insights that help improve customer experience.
Create interactive conversation templates to improve efficiency and meet customer needs faster.
Organizing conversations based on their nature to facilitate management and analysis of marketing data.
The ability to easily add, modify, or delete WhatsApp channels to communicate with customers effectively.
Distribute conversations among employees to ensure quick interaction.
Monitor the performance of each WhatsApp channel to determine the most effective channels.
Send personalized marketing messages based on customer ratings and needs.
Reminder messages, occasion messages, survey messages.
Analyze the performance of campaigns to see results and identify required improvements.
Providing accurate reports covering the performance of the system and various channels and activities.
Create custom reports based on business needs and desired information.
Analyze data periodically to provide insights that help improve performance and make informed decisions.
Support customers in completing sales and bookings directly within the chat.
Analyze sales performance and find out which products are most in demand.
Providing offers and discounts directly to customers to increase sales opportunities.
Secure communication and data channels using advanced encryption techniques.
Protect customer data and conversations from hacking or leaking.
Ensure the system adheres to global security and privacy standards.
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